MSI has started looking into reports about burnt sockets on its X870 motherboards and damaged AMD Ryzen 7 9800X3D processors. The company is working with AMD and other experts to find out what caused this problem.
What Happened?
Recently, a Reddit user shared pictures showing damage to their MAG X870 Tomahawk Wi-Fi motherboard and AMD Ryzen 7 9800X3D processor. The photos showed burn marks on the CPU socket and the processor itself. Many tech enthusiasts, including Buildzoid, said the issue was likely due to human error.
Buildzoid explained that the CPU might not have been placed correctly in the socket. CPUs come with a triangle mark to show the correct direction for installation. Ignoring this mark could cause the CPU to be positioned incorrectly, leading to damage.
MSI’s Response
MSI said in a press release that it is conducting its own investigation to find the root cause. The company is working closely with AMD and Gamers Nexus, a popular tech review channel.
Recently, we received a user report indicating damage to an AMD Ryzen 7 9800X3D processor on an MSI MAG X870 TOMAHAWK WIFI motherboard. At MSI, we are fully committed to the quality of our products and have begun investigating this incident.
Additionally, we are working closely with AMD and are in contact with GamersNexus, which is independently investigating this incident.
We will continue to provide updates as the investigation progresses.
–MSI
MSI emphasized that this issue doesn’t seem to be a design flaw with the motherboard or processor. Instead, it appears to be related to how the CPU was installed.
Not a Widespread Problem
This incident has sparked concern among PC builders, but it’s not as widespread as the melting 12VHPWR connector problem that happened with some RTX 4090 graphics cards. MSI and AMD are treating this issue seriously to ensure it doesn’t happen again.
What Should Users Do?
PC builders should carefully follow installation guides and double-check the CPU’s position in the socket before applying pressure. Ensuring proper alignment can help avoid damage to components.
MSI will share updates as its investigation continues. For now, users are advised to be cautious and handle their hardware with care.
